International Shipping Terms and Conditions
These International Shipping Terms and Conditions (“Terms”) apply to all international orders placed with Omega Equine Ltd. (“Omega Equine”, “we”, “us”, or “our”) through our website or other means of purchase. By placing an international order with Omega Equine, you (“you” or “customer”) agree to be bound by these Terms. Please read these Terms carefully before placing your order.
Delivery Terms:
All international orders are shipped on a Delivered at Place (DAP) basis. This means that Omega Equine will orchestrate shipping to the specified international destination, but you, as the customer, are responsible for any applicable taxes, customs duties, or fees levied by your country’s customs authorities.
Taxes and Charges:
While Omega Equine covers UK taxes for international orders, you may be subject to taxes, customs duties, and other charges imposed by your country’s customs authorities upon the arrival of your order. It is your responsibility to pay these charges, and Omega Equine is not liable for any such additional costs.
Delays in Transit and Customs Procedures:
Please note that international orders may be subject to delays during transit and customs clearance procedures. While we strive to minimize these delays, Omega Equine cannot guarantee specific delivery times for international shipments. We appreciate your patience and understanding in such circumstances.
Excluded Products:
Certain products may be excluded from international shipping due to legal restrictions, import/export regulations, or other reasons. Omega Equine reserves the right to refuse international shipping for such products.
Right to Refuse and Refund:
Omega Equine reserves the right to refuse international shipments and to refund the full purchase amount if the criteria for shipment are not met. This may include but is not limited to cases where shipping restrictions apply, payment is not received, or fraudulent activity is suspected.
Order Confirmation and Tracking:
Once your international order is confirmed, you will receive an order confirmation email with tracking information, if available. Please use this tracking information to monitor the progress of your shipment.
Customer Support:
If you have any questions or concerns regarding your international order, including shipping, customs, or product availability, please contact our customer support team for assistance. We are here to help you with any queries you may have.
Governing Law:
These Terms shall be governed by and construed in accordance with English law, without regard to its conflict of law principles.
By placing an international order with Omega Equine, you acknowledge that you have read, understood, and agree to abide by these Terms. Omega Equine reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please check these Terms regularly for updates.
